Exchange & Refund

Exchange & Return Policy

At Hogar, we want your shopping experience to be simple, convenient, and worry-free. If you're not completely satisfied with your purchase, we're here to help.

Exchange & Return Window

Products can be exchanged or returned within 14 days of receiving your order.

Eligibility Conditions

To qualify for an exchange or return:

  • Product must be unused, unwashed, and in its original condition
  • Bedsheets may be unfolded for inspection but must not show signs of use
  • Item must be returned with its original packaging and invoice
  • The reason for the exchange or return must be clearly mentioned

Exchange Process

  • Place a new order on our website.
  • Mention "Exchange for Previous Order (Order ID)" in the order notes.
  • Once we receive and inspect the original product, your exchange will be processed.
  • Exchange delivery may take 7–14 working days.

Return Process

  • Customers are requested to send the parcel through any courier service at their own expense.
  • Please write "Return Item" on the parcel.
  • Original shipping charges are non-refundable.
  • Refunds will be processed within 7–10 working days after the returned item passes our quality inspection.

Pickup Option

In selected locations, Hogar may arrange a pickup service. If pickup is unavailable, customers will need to return the parcel through a courier.

Important Notes

  • Products returned in used, washed, damaged, or incomplete condition will not be accepted.
  • Customized or clearance-sale items are not eligible for return or exchange unless they arrive damaged or defective.
  • Please inspect your order upon delivery and contact us immediately if you receive the wrong or damaged item.

Need Help?

For any questions regarding your order, exchange, or return, please contact us:

📞 Call / WhatsApp: 0325-8121219

Thank You for Choosing Hogar

Your trust means everything to us. We are committed to providing premium-quality bedding and excellent customer service with every order.